On the Inside

September 2018, Volume 28 No. 9

A special thanks to Steven StandingCloud for allowing us to feature Sky Dancer" on the cover of the September 2018 issue. Steven is an Anishinabe artist enrolled with the Red Lake Band of Chippewa in Northern Minnesota. He can be reached at (218) 387-5279 or email standingcloud@hotmail.com. To view more of his work, visit www.standingcloudgraphics.com

To download an article from this issue, click on the link provided and a complimentary pdf will download to your desktop. (To view back issues, go to Archives in the Magazine section of the site.) Please note all articles are copyright protected and permission for reprint use must be obtained from the publisher, ArrowPoint Media, Inc., prior to any subsequent reuse. Email questions or comments to info@indiangaming.com.

Magazine Cover

Inside This Issue

AGS (inside front cover)

Wells Fargo Bank (inside back cover)

IGT (back cover)

Gaming Laboratories International (GLI)

Scientific Games


Merkur Gaming

Table of Contents


Table Trac

Konami Gaming

Speak Out: Gaming, Governance and Priorities - by W. Ron Allen

Novomatic Americas

IGRA at Thirty Years: Growth, Challenges, and Opportunities Ahead - by Ernest L. Stevens, Jr.

JCM Global

In the Spotlight: Sharon House – Champion Advocate of Tribal Sovereignty

Gary Platt Manufacturing

Finance: Tone at the Top and the Month End Close - by Paul Feltman

Gaming Arts

Career Advancement: Muckleshoot Casino's Record of Achievement

KlasRobinson Q.E.D.

Marketing to Millenials: America's Largest Generation Ever - by John Patrick Bray


Training: Before Making Developmental Training Mandatory - by Cris Aguilar

BOK Financial

Outdoor Advertising: A Welcome Path - by Anthony "Bert" Bertino

ETR / California Clean Air Project

Customer Expectations: Exceptional Guest Experience Requires Dedicated Resources for Effective Performance - by Craig Pendleton

SCA Gaming

Analytics: How to Use the RFM Model for Casino Marketing - by Gary Green

Casino Careers

HRM: Human Relations Management, Not Human Resources Management - by Thomas Dullien

Doug Hyde Studios

Property Development: Construction Subject to Market Conditions - by Scott Dixon

Global Gaming Expo (G2E)

G2E 2018: Spotlight on New Game Technology
AGS, Aristocrat, Aruze Gaming, Everi, Gaming Arts, IGT, Konami Gaming, Merkur Gaming Americas, Next Gaming, Novomatic Americas, Playport Gaming Systems, Scientific Games, VGT, Video King

National Indian Gaming Association (NIGA)

New Games Rollout at G2E - Part I of II

Arizona Indian Gaming Association (AIGA)

Oklahoma Indian Gaming Association (OIGA)


Monthly Features & Columns

Openings & Expansions: New Street Truck Dining Arrives at Muckleshoot Casino; Four Winds South Bend Poker Room Opens to the Public; San Manuel Casino Unveils First of its Kind Blackjack Arena



Publisher's Page

Cover Artist

New Games

Calendar of Events


In the News

Legal & Legislative

Community Outreach

Ad Index