On the Inside

April 2012, Volume 22 No. 4

A special thanks to John Balloue for allowing us to feature his artwork "Redman's Blues" on the cover of the April issue of Indian Gaming. John is a member of the Western Band of Oklahoma Cherokee and resides in Hayward, California. He can be reached by calling (510) 538-4003 or email johnballoue@aol.com. To view more of John's work, visit www.johnballoue.nativeart.net

To download an article from this issue, click on the link provided and a complimentary pdf will download to your desktop. (To view back issues, go to Archives in the Magazine section of the site.) Please note all articles are copyright protected and permission for reprint use must be obtained from the publisher, ArrowPoint Media, Inc., prior to any subsequent reuse. Email questions or comments to info@indiangaming.com.

Magazine Cover

Inside This Issue

Hnedak Bobo Group (inside front cover)

Aristocrat Gaming (center spread)

Bally Technologies (back cover)

Konami Gaming

Downstream Casino Resort

Gaming Laboratories International

KlasRobinson Q.E.D.

Thalden-Boyd-Emery Architects

Bingo Nation



Table of Contents

Catco Gaming


Gasser Chair Company


Cadillac Jack

Coushatta Casino Resort

Speak Out: Welcome to Indian Gaming 2012

Wells Fargo Bank

Tribal Leader Roundtable: Spotlight on the Benefits of Indian Gaming
Colley Billie, Chairman, Miccosukee Tribe of Indians of Florida; Dale “Chad” Delgado, Jr., Tribal Chairman, Bishop Paiute Tribe; Jason Hart, Tribal Chairperson, Redding Rancheria; Kenneth Meshigaud, Tribal Chairperson, Hannahville Potawatomi

JCM Global


Giesecke & Devrient

NIGC Report: Significant Progress at the NIGC - by Tracie Stevens

Ainsworth Game Technology

DreamCatcher Hotels

Database Dynamics

Indian Gaming 2012: New Games and Technologies
American Gaming Systems; Aristocrat Technologies; Aruze Gaming America; Bally Technologies; Cadillac Jack; IGT; Incredible Technologies; Konami Gaming; Multimedia Games; WMS

American Gaming Systems (AGS)

Aruze Gaming

Bally Technologies

Konami Gaming

Multimedia Games

Chairman Berrey and Downstream Casino Receive National Award for Tornado Relief Work

Casino Careers

Tribute: Celebrating the Life of Richard M. Milanovich - by Lydia Kremer

Legal Forum: Internet Gaming – Protecting Tribal Interests
Anthony Broadman, Galanda Broadman; Jack Duran, Duran Law Office; Thomas W. Fredericks, Fredericks Peebles & Morgan; Michael McBride III, Crowe & Dunlevy; Gary S. Pitchlynn, Pitchlynn & Williams; Marsha A. Sajer, K&L Gates; Lenor A. Scheffler, Best & Flanagan; Heidi McNeil Staudenmaier, Snell & Wilmer

iView Systems

Rymax Marketing Services


Cleo Design

Ask the Experts: Spotlight on Guest Services and Employee Training
Samuel Askew, Tulalip Resort Casino; Tim Ben, Silver Star Hotel and Casino; Bruce Howard, Valley View Casino & Hotel; Denise Martin, Four Winds New Buffalo and Four Winds Hartford; Matt Ollin, Chukchansi Gold Resort & Casino; Pamela Shaw, Kaw Nation SouthWind Casino; Gary Weddell, Hard Rock Hotel & Casino Tulsa; Donovan York, Director of Slot Operations, Santa Claran Hotel & Casino

Airistar Technologies


Indian Gaming 2012: New Products and Services
Avigilon; Bingo Nation USA; COST of Wisconsin; Database Dynamics; DreamCatcher Hotels; Egghart; FutureLogic; Gaming Laboratories International (GLI); Hill International; Hnedak Bobo Group; iView Systems; Javo Beverage Company; JCM Global; Joseph Eve; KeyBank; MEI; MLP Seating; NEWave; Rainmaker; Rymax Marketing Services; SCA Gaming; Walsh Bishop Associates; Wells Fargo Gaming Division

Why ‘Guest Service Skill Training’ is Not About Training Guest Service Skills - by Thomas Dullien

American Indian College Fund

American Indian Veteran's Memorial Initiative

Integrating New Construction Safely - by Jim Wanser

External Audit Considerations - by Grant Eve

Pie in the Sky: Sophisticated Cloud-Based F&B Control - by Bill Schwartz

Property Development: Hotels at Indian Casinos - 2012 - by Matthew S. Robinson

Doug Hyde Studios

Buss Productions

Protecting Your Casino From Criminals and Common Security Threats - by Eric K. Rodriguez

A Strong Entertainment Brand is Key to Success - by Kell Houston

National Indian Gaming Association (NIGA)

Bally Technologies Hosts 9th Annual Systems User Conference in Southern California

Gaming Laboratories International Holds Annual Roundtable for More than 365 Regulators

Gaming Market Advisors

Oklahoma Indian Gaming Association

Smithsonian NMAI

Doug Hyde Studios

American Red Cross

Peace Corp

Indian Gaming Magazine


Monthly Features & Columns

Openings & Expansions: Northern Arapaho Tribe Celebrates Grand Opening of Wind River Hotel & Casino; Casino Arizona Begins Construction on New Bingo Hall; Viejas Casino Opens New High-Stakes Bingo Room; Running Creek Casino on Track to Open Memorial Day Weekend 2012



Publisher's Page

Cover Artist

Extraordinary Employee

New Games

Product Spotlight

Calendar of Events


From the White House

In the News

Community Outreach

Ad Index