On the Inside

April 2017, Volume 27 No. 4

A special thanks to John Balloue for allowing us to feature his artwork "Many Horns" on the April 2017 cover. John is a member of the Western Band of Oklahoma Cherokee and resides in Hayward, CA. He can be reached by calling (510) 538-4003 or email john@johnballoue.com. To view more of John's work, visit www.johnballoue.com.

To download an article from this issue, click on the link provided and a complimentary pdf will download to your desktop. (To view back issues, go to Archives in the Magazine section of the site.) Please note all articles are copyright protected and permission for reprint use must be obtained from the publisher, ArrowPoint Media, Inc., prior to any subsequent reuse. Email questions or comments to info@indiangaming.com.

Magazine Cover

Inside This Issue

IGT (inside front cover)

HBG Design (center)

Casino Careers (inside back cover)

AGS (back cover)

Gaming Laboratories International (GLI)

Klas Robinson Q.E.D.

Merkur Gaming Americas

Table of Contents


Scientific Games

Speak Out: Celebrating the Path of Economic Success Through Indian Gaming - by Ernest L. Stevens, Jr.

Banyan Gaming


Executive Q&A: Up Close with Kenneth Manuel, CEO of Gila River Gaming Enterprises

Novomatic Americas

Cyber Security: A New Path to Cyber Security in Indian Gaming - by Bob Simpson


Ask the Experts: Spotlight on Attracting and Retaining New Players
Dawn Clayton, Thunder Valley Casino Resort; Jani Cummings, Downstream Casino Resort; Mike Fisher, Chinook Winds Casino Resort; Frizzell Frizzell Jr., Inn of the Mountain Gods; Conrad Granito, Muckleshoot Casino; Aaron Moss, Black Oak Casino; Jacque Romero, Coushatta Casino Resort; Francis SiJohn, Coeur d'Alene Casino Resort Hotel; Lee Torres, Pechanga Resort & Casino; Donovan York, Santa Claran Hotel & Casino

VGT - an Aristocrat Company

Aruze Gaming

Risk Management: Evaluating Your Tribal Casino's Insurance Coverage - by Tina Duncan

JCM Global

Property Development: Hotels at Indian Casinos – 2017 - by Matthew S. Robinson


Guest Satisfaction: Shifting Gears to Drive More Guest Choices - by Rob Jacks

Gasser Chair Company

Economic Impact: Nottawaseppi Huron Band of Potawatomi Contribute a Record $22.5 Million to Benefit the State of Michigan and Local Communities


Moving Proactively to Secure Revenues in the Face of FinCEN Changes - by Grant Eve

TBE Architects

Communication: Emotional Intelligence is an Important Aspect of the Casino Workplace - by George Anderson

Gary Platt Manufacturing

Property Review: River Spirit Casino Resort – Tulsa, OK

Giesecke & Devrient

The New VIP Experience: The Challenge for Casino Operators to Accommodate Artists' Superfans - by Kell Houston

Vantiv Entertainment Solutions

Legal Front: Best Practices for Documenting Employee Behavior - by Richard McGee

American Indian College Fund

Empower 2017: Innovation, James Bond Take Center Stage at Scientific Games' Empower 2017 Conference

Doug Hyde Studios

Case Sudy: Muckleshoot Casino – Installation of State-of-the-Art Soft Count Technology Returns Investment in More Ways Than One

Washington Indian Gaming Association

Risk Management: Building a Workplace Violence Prevention Program - by Dennis J. Kenny

National Indian Gaming Association

National Indian Gaming Association Announces 2017 Award Recipient for the Wendell Chino Humanitarian Award

Oklahoma Indian Gaming Association

More Than 60 Tattoo Artists and 8,000 Enthusiasts Attend Feather Falls Casino's First Tattoo Expo

Arizona Indian Gaming Association

Product Update: 10 Years Later – FireLake Casino Enjoys Continued Success Utilizing JCM ICB Technology

Doug Hyde Studios

The Saint Regis Mohawk Tribe’s Agriculture Program Promotes Healthier Lifestyles

Peace Corps

NIGA Preview: Spotlight on New Products and Services
Agilysys; AMERIND Risk; Arctic IT; BlueBird CPAs; COST of Wisconsin; Cuningham Group Architecture; DiTRONICS; DreamCatcher Hotels; FABICash; Gary Platt Manufacturing; Gasser Chair Company; Giesecke & Devrient America; HBG Design; Joseph Eve CPAs; Rymax Marketing Services; Smith Harrisson LLP | CPAs; TBT Architects; Video King Gaming Systems; VizExplorer

Red Cross

Task Force Presents California Attorney General With Recommendations for Protecting Safety, Civil Rights of Tribal Children

Save the Food

Indian Gaming Magazine


Monthly Features & Columns

Openings & Expansions: Kalispel Tribe Announces Northern Quest Expansion With Family-Friendly Entertainment and High-End RV Resort; Sycuan Casino Breaks Ground on $226 Million Hotel and Resort Expansion; Little Band of Ottawa Indians Holds Groundbreaking Ceremony for Unique Housing Development in Fruitport Township, MI; Legends Casino Hotel Opens First Phase of $90 Million Expansion; Soboba Tribe Breaks Ground for Replacement Casino and Resort; Grand Opening Ceremony Held for Stockbridge-Munsee Tribe’s New Elder Care Center; Pechanga Cuts Ribbon on First Phase of Expansion; Akwesasne Veterans Memorial Monument Construction Underway



Publisher's Page

Cover Artist

New Games

Product Spotlight

Calendar of Events


In the News

Legal & Legislative

From the White House

Community Outreach

Ad Index