TUOLUMNE, CA – Black Oak Casino Resort has selected Quick Custom Intelligence’s (QCI) Chatalytics™, an integrated AI-driven suite, to enhance its casino operations and elevate guest experiences. The QCI Chatalytics solution, which includes Slot Copilot, Player Copilot, Dashboard, and the Robot Button, leverages OpenAI integration to provide real-time insights and streamlined decision-making across the casino floor.
QCI Chatalytics offers a powerful blend of AI-powered tools designed to optimize both player and slot management. With Slot Copilot, operators gain enhanced capabilities for real-time slot performance monitoring, predictive analytics, and dynamic task assignment. Player Copilot delivers personalized player engagement by analyzing customer data to inform service decisions and reward recommendations. The Dashboard component offers an intuitive, real-time display of key metrics, enabling data-driven insights at a glance. Additionally, the innovative Robot Button automates routine processes, allowing staff to focus on higher-value tasks and improve overall efficiency.
“Integrating QCI Chatalytics into our operations marks a significant step in our strategy to harness the power of AI,” said Jason Czito, General Manager of Black Oak Casino Resort. “With advanced tools like the Robot Button, Slot Copilot and Player Copilot, we can deliver a more tailored and efficient experience for our guests while gaining deeper insights into our gaming operations.”
“We are excited to bring the capabilities of QCI Chatalytics to Black Oak Casino Resort,” said Ralph Thomas, CEO of QCI. “By integrating OpenAI technology, our solution provides unprecedented levels of automation and insight. We believe Chatalytics will play a crucial role in optimizing floor operations and enhancing guest satisfaction through real-time, data-driven decision-making.”